At liravontesqua, we collect information that helps us provide better self-development resources for creating harmonious families. The information we gather falls into several categories, each serving specific purposes in delivering our educational services.

When you register for our programs or contact us through our website, we collect basic personal details including your name, email address, and phone number. If you're located in Malaysia or elsewhere in Southeast Asia, we may also collect your location information to ensure we're providing culturally relevant content.

• Personal identification information (name, email, phone number)
• Communication preferences and language settings
• Program enrollment history and learning progress
• Feedback and survey responses about our services
• Technical information about your device and internet connection
• Website usage patterns and interaction data

We also collect information about how you interact with our educational content. This includes which resources you access most frequently, how long you spend on different sections of our platform, and what topics seem most relevant to your family development journey.

Your information helps us create a more personalized and effective learning experience. We're not in the business of selling data – we're focused on helping families grow stronger together through education and personal development.

The primary use of your information is to deliver the educational content you've requested. When you sign up for our programs, we use your contact details to send course materials, schedule reminders for upcoming sessions, and provide updates about new resources that might benefit your family.

Your learning progress data helps us understand which aspects of our programs are most effective. This information guides us in developing new content and improving existing resources. For instance, if many participants find certain modules particularly helpful, we might expand on those topics in future programs.

We also use your information to maintain the security and functionality of our platform. This includes monitoring for unusual activity, preventing unauthorized access to your account, and ensuring our systems operate smoothly for all users.

Under Malaysia's Personal Data Protection Act 2010 and other applicable privacy laws, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We typically respond to requests within seven business days and will walk you through the process step by step.

If you have concerns about how we handle your data that we can't resolve together, you have the right to file a complaint with Malaysia's Personal Data Protection Department or the relevant privacy authority in your jurisdiction.

Protecting your personal information is something we take seriously. We've implemented multiple layers of security to ensure your data remains safe from unauthorized access, both during transmission and while stored on our servers.

All data transmission between your device and our servers uses industry-standard SSL encryption. This means your information is scrambled during transit, making it virtually impossible for anyone to intercept and read your personal details or communication with us.

Our servers are hosted in secure data centers with 24/7 monitoring, fire suppression systems, and restricted physical access. Only authorized personnel with specific security clearances can access areas where data is stored.

Employee access to your personal information is strictly limited to those who need it to perform their job functions. All staff members undergo privacy training and sign confidentiality agreements as part of their employment.

While we implement robust security measures, we also encourage you to protect your account by using a strong, unique password and logging out of shared devices. If you ever suspect unauthorized access to your account, contact us immediately so we can take protective action.

We don't sell, rent, or trade your personal information to other companies. However, we do work with certain trusted service providers to deliver our educational programs effectively, and we want to be transparent about these relationships.

Our email communication system is managed by a reputable email service provider that helps us send course materials, reminders, and updates. These providers only have access to the information necessary to perform their specific services and are contractually bound to protect your data.

For payment processing, we use established financial service providers that comply with international security standards. We never store your complete credit card information on our servers – this sensitive data is handled exclusively by certified payment processors.

If you're participating in group sessions or community discussions as part of our programs, certain information like your first name and general location (city or region) may be visible to other participants. You always have control over what additional information you choose to share in these settings.

We may also share information if required by law, such as responding to a court order or legal investigation. In such cases, we'll notify you unless legally prohibited from doing so, and we'll only share the specific information requested.

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of information are retained for different periods based on their purpose and legal obligations.

When you request account deletion, we begin the process immediately. Most personal information is removed within 30 days, though some data may be retained longer if required by Malaysian law or for legitimate business purposes like preventing fraud.

Even after deletion, some anonymized data about usage patterns might be retained for statistical analysis and service improvement. This information cannot be linked back to you individually and helps us understand how to better serve future participants.

While our primary operations are based in Malaysia, some of our service providers and technology infrastructure may be located in other countries. We want you to understand how this affects your personal information.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with international privacy standards and implementing contractual protections that require the same level of data protection we maintain.

For participants located in Malaysia, we prioritize keeping data within the country where possible. However, some services like cloud hosting and email delivery may involve servers in other regions for performance and reliability reasons.

If you have specific concerns about where your data is stored or processed, please contact us. We're happy to provide more detailed information about our data handling practices and the safeguards we use for international transfers.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people interact with our content. We use this information to make our website more helpful and user-friendly.

Essential cookies are necessary for basic website functions like remembering your login status and maintaining your session. These cookies don't track your activity across other websites and are automatically deleted when you close your browser.

Analytics cookies help us understand which pages are most popular, how long people spend reading different sections, and what devices and browsers our visitors use. This information is aggregated and anonymized – we can't identify individual users from this data.

You can control cookie settings through your browser preferences. Blocking all cookies might affect some website functionality, but you'll still be able to access most of our content and resources.

We don't use advertising cookies or share website analytics data with advertising networks. Our focus is purely on improving the educational experience for our users, not on commercial tracking or marketing.

Privacy practices evolve, and we may need to update this policy from time to time. When we make changes, we'll notify you through multiple channels to ensure you're aware of how the updates might affect you.

For minor changes like clarifying existing practices or updating contact information, we'll post the revised policy on our website with an updated date at the top. For significant changes that affect how we collect or use your information, we'll send email notifications to all registered users.

We recommend reviewing this privacy policy periodically, especially before sharing new information with us or signing up for additional programs. This helps ensure you're comfortable with our current practices.

If you disagree with changes to our privacy policy, you can contact us to discuss your concerns or choose to discontinue using our services. We'll work with you to address any issues and, if necessary, help you retrieve your personal information before account closure.